Data Intelligence for the coffee industry
Think about how we order meals, find a hotel, suggest a restaurant to friends, even how we take a coffee in some coffee shops, where we can skip the queue with a smartphone app. Our everyday consumer world has been disrupted beyond recognition. Again, look at consumers’ behaviour over the last few years and how they have embraced immediate communication and
Find out 5 steps to increase your customer experience. Learn about the importance of an integrated customer experience value chain and how to drive the results to increase your business.
So, what then? How can we make great decisions in business and in life if we don’t focus on our objectives? Tim Ferriss encourages us to fully envision, and write down, our fears in detail, in a simple but powerful exercise he calls “fear-setting”. This practice can help you thrive in high-stress environments, and take risks in business. Many gurus tell
It certainly seems it’s a good time to close one if you are Jamies Italian – 12, or Byron Burgers -20 or Prezzo – 100 or Strada – 11. These brands were at the top of their game until a few years ago, so what happened and what can we learn from their difficulties? The 4 C’s have
“It’s complicated!” You looked at the menu, feeling confused. The barista asked, “what can I get you?” And you replied, “what’s a yir-ga-cheffe chemex? The barista used the next 5 mins to explain what chemex, filter coffee, yirgacheffe was and blah blah blah… But deep down in your mind, you were thinking: I just wanted a simple coffee. All of you must have experienced this
Last month, Jennifer Ferreira, a researcher in the Centre for Business in Society at Coventry University and Opinion Leader at CoffeeBI, gave a guest lecture at Leiden University in the Netherlands to talk about the coffee shop industry, recycling and the circular economy. The lecture focused on exploring the implications of the rapid growth of the coffee shop industry for
The sharing economy is growing rapidly and opening up new possibilities. People no longer need to own a vacation home, car or power drill. They can instead rent the item they need, when they need it, through the Internet. People are also turning to the sharing economy to find new sources of income, working as independent contractors offering city tours
“Sharing economy” attracts millions of enthusiastic users as well as strong critics. It goes by many names, including the matching economy, collaborative consumption, on demand economy, peer to peer economy, 1099 economy, gig economy, access economy and locust economy. On one side it represents a new way to exchange what we already have, on the other side it bothers some
Ennio Cantergiani, CoffeeBI’s Opinion Leader and owner of L’Academie du Café in Geneva, Switzerland, started his career by analysing the molecules responsible for the most important off-flavours in green coffees. Today, he is a trainer (AST) for several modules of the SCA program (Barista, Brewing and Roasting). We asked him for some secrets on quality in coffee. More and more
A few coffee shops, diners & restaurants go on to be household names around the world, but they all have one thing in common, they all started by opening their first store. First, they get amazing at what they do while becoming profitable, renowned, loved and recommended to others by their guests. Eventually, they become a local institution, famous locally,